Shipping policy

Website: pkcosmoandfashion.com
Email: pkcosmoandfashion@gmail.com
Phone: +91 9153701272
Address: Chhota Sehana, Matuadham Mandal Para, Gaighata, North 24 PGS, West Bengal, India – 743245
Business Category: Cosmetic Products
GST Number: 19MPKPK4313M1Z8

1. Introduction

At PK Cosmo and Fashion, we are committed to delivering your favorite cosmetic and beauty products quickly, safely, and efficiently. This Shipping Policy outlines our shipping procedures, timelines, charges, and other important information related to the delivery of your orders.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

2. Order Processing Time

All orders placed on pkcosmoandfashion.com are processed within 1–3 business days after confirmation.

  • Orders are processed Monday to Saturday (excluding public holidays).

  • Orders placed on Sundays or holidays will be processed on the next working day.

  • During peak seasons, sales, or promotional periods, processing times may be slightly extended.

Once your order is processed, it will be handed over to our logistics partner for delivery.

3. Shipping Timeframe

Estimated delivery time depends on your location:

  • Within West Bengal: 2–5 business days

  • Metro Cities in India: 3–6 business days

  • Other Locations in India: 4–8 business days

Please note:

  • Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or high demand periods.

  • Remote or rural areas may experience slightly longer delivery times.

4. Shipping Charges

We offer transparent and competitive shipping charges:

  • Standard Shipping: Charges may vary depending on product weight and delivery location.

  • Free Shipping: Available on selected products or during special promotional offers.

  • Cash on Delivery (COD): Additional COD charges may apply.

All applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS.

You can track your order by:

  • Clicking the tracking link provided in your confirmation message

  • Contacting our support team for assistance

Tracking updates may take up to 24 hours to reflect after dispatch.

6. Delivery Process

Our delivery partners will attempt to deliver your package to the provided shipping address.

  • Ensure your contact number and address details are correct to avoid delays.

  • If you are unavailable during delivery, the courier may attempt re-delivery.

  • After multiple failed delivery attempts, the package may be returned to us.

7. Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) for selected locations across India.

Important COD guidelines:

  • Please ensure availability of the exact amount during delivery.

  • Orders may be confirmed via phone call before dispatch.

  • Repeated refusal of COD orders may lead to restriction of this service for your account.

8. Shipping Restrictions

We currently ship only within India.

Certain limitations may apply:

  • Some remote locations may not be serviceable for delivery.

  • Certain products may have shipping restrictions due to regulations.

In case your location is not serviceable, we will notify you and process a refund if applicable.

9. Delayed or Lost Shipments

While we strive for timely delivery, delays can occasionally occur.

If your order is delayed:

  • Please check the tracking information first.

  • Contact us if your order has not arrived within the expected timeframe.

For lost shipments:

  • We will investigate with the courier partner.

  • If confirmed lost, a replacement or refund will be issued.

10. Incorrect Address or Failed Delivery

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or failed.

  • Additional shipping charges may apply for re-delivery.

If a package is returned to us due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

We may:

  • Re-ship the order (additional charges may apply)

  • Or process a refund after deducting shipping costs

11. Damaged or Tampered Packages

We ensure proper packaging for all cosmetic products to prevent damage during transit.

However, if you receive:

  • A damaged package

  • A tampered or opened parcel

Please follow these steps:

  1. Do not accept the package if visibly damaged

  2. Take photos/videos as proof

  3. Contact us immediately at pkcosmoandfashion@gmail.com

We will review the issue and provide a suitable resolution.

12. Multiple Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Product availability

  • Different warehouse locations

You will receive separate tracking details for each shipment.

13. International Shipping

Currently, we do not offer international shipping.

We are working to expand our services globally in the future.

14. Delivery Confirmation

Once your order is delivered:

  • A confirmation message may be sent

  • Delivery status will be updated in tracking

If you did not receive your order but tracking shows delivered:

  • Contact us within 48 hours for assistance

15. Contact Information

For any shipping-related queries or concerns, feel free to contact us:

Email: pkcosmoandfashion@gmail.com
Phone: +91 9153701272
Address: Chhota Sehana, Matuadham Mandal Para, Gaighata, North 24 PGS, West Bengal – 743245

Our customer support team is always ready to assist you.

16. Policy Updates

PK Cosmo and Fashion reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes will be effective immediately upon posting on the website.

We recommend reviewing this page periodically to stay informed.

17. Customer Responsibility

As a customer, you are responsible for:

  • Providing accurate shipping details

  • Being available to receive the order

  • Checking product condition upon delivery

Failure to comply may result in delivery issues or additional charges.

18. Commitment to Quality Service

At PK Cosmo and Fashion, our goal is to provide:

  • Fast and reliable shipping

  • Secure packaging

  • Excellent customer experience

We continuously work to improve our delivery services and ensure customer satisfaction.

Thank You for Shopping With PK Cosmo and Fashion!

We appreciate your trust and look forward to serving you with the best cosmetic products and seamless delivery experience.