Refund policy
Last Updated: 17 April 2026
Welcome to pkcosmoandfashion.com. We value your trust and strive to ensure complete customer satisfaction with every purchase. This Return & Refund Policy outlines the terms and conditions under which returns, replacements, and refunds are processed.
If you have any questions, feel free to contact us at:
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Email: pkcosmoandfashion@gmail.com
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Phone: 9153701272
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Address: Chhota Sehana, Matuadham Mandal Para, Gaighata, North 24 PGS, West Bengal – 743245
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GST No: 19MPKPK4313M1Z8
1. Overview
At pkcosmoandfashion.com, we specialize in cosmetic products and personal care items. Due to the nature of these products, hygiene and safety are our top priorities. Therefore, we have a structured return and refund policy to maintain product integrity and ensure fairness for both our customers and business.
By placing an order on our website, you agree to the terms mentioned in this policy.
2. Eligibility for Returns
We accept returns under the following conditions:
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The product delivered is damaged, defective, or incorrect
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The return request is raised within 48 hours of delivery
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The product is unused, unopened, and in its original packaging
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The original invoice or proof of purchase is available
To initiate a return, customers must share clear images or videos showing the issue with the product.
3. Non-Returnable Items
Due to hygiene and safety concerns, the following items are not eligible for return:
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Opened or used cosmetic products
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Personal care items once unsealed
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Products with broken seals or tampered packaging
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Items purchased under clearance sale or special offers
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Gift cards or promotional items
We strictly follow these guidelines to ensure product safety for all customers.
4. Return Request Process
To request a return, follow these steps:
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Email us at pkcosmoandfashion@gmail.com within 48 hours of receiving the product
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Provide your order number, product details, and reason for return
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Attach clear images or unboxing video as proof
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Wait for confirmation from our support team
Once approved, we will provide instructions for returning the product.
5. Reverse Pickup & Shipping
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In most cases, we will arrange a reverse pickup service
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If reverse pickup is not available in your location, you may need to self-ship the product
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Shipping charges for returns will be reimbursed (only in case of defective or wrong product)
Customers must ensure proper packaging to avoid damage during transit.
6. Replacement Policy
We offer replacement instead of refund in most cases.
You are eligible for replacement if:
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You received a damaged product
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You received a wrong product
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The item has a manufacturing defect
Once the returned item is received and inspected, we will dispatch a replacement within 5-7 business days.
7. Refund Policy
Refunds are processed under the following conditions:
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Replacement is not available
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Product is out of stock
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Return request meets all eligibility criteria
Refund Process:
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Refund will be initiated after successful inspection of returned product
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It will be processed within 7-10 business days
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Refund will be credited to the original payment method
For Cash on Delivery (COD) orders, customers must provide bank details for refund processing.
8. Cancellation Policy
Orders can be canceled only if:
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The order has not been shipped
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Cancellation request is made within a short time after placing the order
Once the product is shipped, cancellation requests will not be accepted.
To cancel your order, contact us immediately at pkcosmoandfashion@gmail.com.
9. Damaged or Incorrect Products
If you receive a damaged or incorrect item:
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Record an unboxing video while opening the package
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Contact us within 48 hours
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Share proof via email
Without proper proof, we may not be able to process your request.
10. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your payment provider
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Wait for processing time
If the issue still persists, contact us at pkcosmoandfashion@gmail.com.
11. Exchange Policy
Currently, we do not offer exchanges for:
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Shade mismatch
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Personal preference
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Change of mind
We encourage customers to carefully read product descriptions before placing orders.
12. Quality Assurance
All products sold on pkcosmoandfashion.com go through strict quality checks. We source our products from trusted suppliers to ensure authenticity and safety.
However, in rare cases, if you face any issues, our support team is always ready to assist you.
13. Customer Responsibilities
Customers are responsible for:
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Providing accurate shipping details
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Inspecting the product at the time of delivery
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Reporting issues within the specified timeframe
Failure to follow these responsibilities may result in rejection of return requests.
14. Fraud Prevention
We reserve the right to refuse returns or refunds if:
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The request is found to be fraudulent
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The product is used or tampered
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The return policy is misused
Strict action may be taken against fraudulent activities.
15. Shipping Delays
While we strive for timely delivery, delays may occur due to:
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Weather conditions
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Courier issues
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Unforeseen circumstances
Such delays do not qualify for refunds unless the order is canceled before shipment.
16. Contact Us
For any return or refund-related queries, please reach out to us:
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Email: pkcosmoandfashion@gmail.com
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Phone: 9153701272
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Address:
Chhota Sehana, Matuadham Mandal Para
Gaighata, North 24 PGS
West Bengal – 743245
Our support team is available to assist you with all your concerns.
17. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time without prior notice. Changes will be updated on this page.
We recommend reviewing this policy periodically.
18. Final Note
At pkcosmoandfashion.com, customer satisfaction is our top priority. We aim to provide high-quality cosmetic products along with a smooth shopping experience.
We appreciate your trust and support.